Release Notes

March 2019

What's New

In our March release, we are introducing a new feature and several key feature enhancements. Our new Device History feature lets administrators keep track of historical device activity and information across all devices. Multi-Configuration of Apps (iOS only) allows the creation of multiple configurations for a single app that are stored in the App library. We’ve also simplified our password reset process and added two new Android restrictions.

New Feature: Device History

Our new Device History feature lets an admin keep track of detailed device information across categories like app deployments, device changes and configurations, and device lifecycle events. An admin can also export device history for multiple devices to make correlating data easier.

For additional information, see 'Device History' under Device Functionality in our documentation.

Feature Enhancements:

Multi-Configuration for Apps

This feature enhancement allows for the creation of multiple configurations for individual iOS apps. Not all apps allow this functionality, but an administrator can determine which apps are available for multi-configuration by locating the gear icon adjacent to the app in the main list. This functionality is only available for iOS devices at this time.

Once additional configurations are saved, they can be managed in the App Library under an app’s edit function.

To add existing app configurations to a device(s), select the device(s), click ‘Add New’, then locate the configurations by name in the library list.

For additional information, see 'Apps, Multi-Configuration' under Device Configuration in our documentation.

Password Reset

As part of our effort to merge more administrative capabilities into KACE Cloud, administrators can now send a password reset email to one or more users right from the Admin Portal.

New Android Restrictions

There are now two additional restrictions for administrators when configuring Android devices:

1. Allow copy/paste from the work profile - Lets an admin control whether or not data can be copied between the work and personal profiles on the device.

2. Allow bluetooth devices to access contacts in the work profile - Lets an admin control whether or not contact information in the work profile can be accessed by bluetooth devices.

Known Issues

Role Management and SSO Configuration

If user role assignment is set to Automatic during SSO Configuration, a manual attempt to update an individual user's role via the Users > Edit User path may appear possible, but will be overwritten by the original SSO Configuration. To resolve, the configuration setting can be changed to Manual, which will then enable editing of individual user roles.

Android-Specific Considerations

Paid App Deployment to Multiple Devices with Same User

When deploying paid apps to devices, if an app is deployed to multiple devices with the same user, the license count that we show will be improperly decremented. Those licenses are still available and going to settings and clicking sync will update the licenses to their true count.

Gmail App

Android devices require the Gmail app to be installed in order to use the email account configurations.

Set and Clear Passcode Commands

The set and clear passcode functions are different in Android 7.0 and later. On versions prior to 7.0, an administrator could set or clear the passcode as desired. On Android 7.0 and later, the passcode can only be set on devices that do not already have a passcode set, and passcodes cannot be cleared. The user interface does not currently warn users who are attempting to set or clear a passcode on Android 7.0 and later, but an error message will appear. Note that attempting to clear a passcode will also fail if there is a policy in place that requires use of a passcode to do so.

iOS-Specific Considerations

Factory Reset - Apple iOS iCloud Account Lock

When resetting an Apple iOS device back to factory defaults, the device will remain locked to the associated iCloud account. To prevent this from happening, before resetting the device, manually turn off the 'Find my phone' feature on the iPhone.

Additional Resources

Getting Started with KACE Cloud MDM

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